Need to make a return?
Our goal is to make sure you are pleased with everything you order from OMG! Pretzels. If you have an issue with an order, please let us know as soon as possible. To submit a return, please fill out the form on our website.
Once your request is approved, we will send you instructions on how we will process it.
You may return most new, unopened items within 7 days of delivery for a full refund or replacement product. We’ll also pay the shipping costs if the error is ours (you received an incorrect or defective item, etc.). You may not return products that you open after the "best by" date on the packaging.
Please note: only products purchased directly from the manufacturer's website are eligible to be refunded; for purchases made elsewhere, in the event of an issue, the manufacturer, at its discretion, will provide a replacement.
You should expect to receive your refund within four weeks of giving your package to the shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process it once received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).