Want to return something?
Our goal is to make sure you are pleased with everything you order from OMG! Pretzels. If you have an issue with an order, please let us know as soon as possible. To submit a return, fill out the form on our website at omgpretzels.com/contact-us.
Once your request is approved, we will send you instructions on how we will process your return.
You may return most new, unopened items within 7 days of delivery for a full refund or replacement product. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may not return products that you open after the “best by” date on the packaging.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).